OPENROAD 180 Free Standing Awning

SHIPPING

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.


FREE SHIPPING

Free shipping on orders from the EU and UK.

If the remote area cannot be delivered with free shipping, our customer service staff will contact the customer and send a screenshot of the warehouse backend to confirm the remote area. Since the warehouse backend system uses the zip code to identify whether it belongs to a remote area, the remote zip code is not listed here. The actual address shall prevail, thank you for your understanding.

Free import duties or taxes do not apply in the following situations, including but not limited to:
For non-EU countries: Orders shipped outside the EU may be subject to import duties or taxes, which are determined by your local customs authorities and arethe responsibility of the customer. Thank you for your understanding.

We'll provide all necessary documentation to ensure a smooth deliveryexperience.

Please note: lf the parcel is returned due to unpaid customs fees,return shipping and related costs will be deducted from your refund.

VERIFICATION

Once your order has been authorized and verified, a confirmation email will be sent to you. We will start preparing as soon as we confirm your order. It is difficult for us to change or cancel your order during this time frame, however, we will do our best to support your request.

PROCESSING

We usually take 1-2 business days to process your order.
Note that this does not include holidays and weekends.

SHIPPING

Shipments typically take 3-7 business days to arrive, but may take 5-10 business days during busy periods such as holidays.

NOTICE

*Delivery time is an estimate and is calculated from the date of shipment, not the date of the order, and may take longer than estimated due to invalid addresses, customs clearance procedures or other reasons.

*Please submit the ticket within 60 days after shipment, if the package does not arrive in time, our representative will reply you within 24 hours. Please note that late requests may not be accepted.

• For a period of one year from the date of purchase, our brand willprovide repair services for defective parts at no cost to thecustomer.
• Qur warranty does not cover all issues, such as:Ultra-violet (UV) damage to fabric or paint. Normal wear and tear,or cosmetic blemishes occurring as a result of use.Damage caused by the customer (misuse, accident, abuse, stormdamage, etc.).
• This warranty applies only to customers who purchased directlyfrom our branded products or an authorized dealer and does notcover secondhand purchases. While the warranty does coverproducts sold through authorized dealers, customers whopurchased our branded products from a dealer must submit anyAfter Service Requests through the dealer they purchased from.