Frequently asked questions
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OPENRORD
What is OPENROAD?
How you order?
Do you have dealers?
What is OPENROAD?
OPENROAD is a premium outdoor gear brand founded in 2015, dedicated to making real-life adventures easier, safer, and more enjoyable.Currently, OPENROAD is primarily focused on serving customers in the Europe ,United States and Australia.
How you order?
Ordering with OPENROAD is simple and secure. Just follow these steps:
     1.Browse Products: Visit our website and explore our full range of outdoor gear.
     2.Add to Cart: Select the products you want and add them to your shopping cart.
     3.Checkout: Click the cart icon to begin checkout. Enter your shipping and payment details.
     4.Confirm Order: Review your order and submit. You’ll receive an email confirmation once it’s placed.
Do you have dealers?
Yes, OPENROAD partners with a growing network of trusted resellers and distributors — especially across the United States and Australia, If you're interested in becoming an official OPENROAD reseller or distributor, please  click here to contact us. 
Awning
How to install OPENROAD awning ?
Do you offer a free standing car awning that fits most vehicles?
How much wind is too much for an awning?
How to install OPENROAD awning ?
Video: Click here.
Do you offer a free standing car awning that fits most vehicles?
Yes, OPENROAD free standing car awnings are compatible vwith most vehicles, including trucks and SUVs. Designed for flexibility, these 270 degree awningfree standing models can be positioned independently of your vehicle, offering shelter vwherever you need it.
They provide protection from sun, rain, and wind, making them perrfect for car camping, overlanding, and outdoor gatherings, while ensuring easy seetup and portability for every adventure.
How much wind is too much for an awning?
Most free estanding awnings are designed to withstand light breezes—typically up to 15–20 mph (24–32 km/h)—but anything beyond that can risk damage or even personal injury.
Shipping 
What are your shipping options?
Is self pick-up available?
Do you ship to remote or rural areas?
What are your shipping options?
OPENROAD currently ship within the United States and Australia. Orders are typically delivered in 3–7 business days, and all shipments include tracking.
Is self pick-up available?
Yes, you can contact us to get the pick-up address.
Do you ship to remote or rural areas?
Yes—we ship Australia-wide, including remote postcodes.
Please note: remote-area shipping may incur an extra fee , which will be displayed at checkout.
After-sales
What is your warranty period?
What should I do if I encounter an issue with my product？
Will I have to pay for return shipping?
What is your warranty period?
Most OPENROAD products come with a 3-year limited warranty starting from the date of delivery, For winches, we offer a 3-year warranty on the motor and a lifetime mechanical warranty.
What should I do if I encounter an issue with my product？
OPENROAD promises free returns or replacements for any product damaged during shipping.
If you experience any other issues, please contact our customer support team with your order number, a description of the problem, and relevant photos. We're here to help and will make it right as quickly as possible.
Will I have to pay for return shipping?
Shipping damage: If any components are damaged in transit, we will send you replacement parts free of charge—no fees or shipping costs.
User damage: If damage results from improper use, you will be responsible for repair labor and replacement part costs.
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